NetSuite Business Management – Best Practices

Regardless of the type of business you are in, implementing NetSuite business management solutions such as ERP and CRM is one of the most important projects, which should be taken seriously. From practical considerations about who is responsible for the management of your company to concerns about demonstrating ROI and cost, implementation efforts of this solution require support by business leaders and commitment by project professionals to ensure success. Additionally, NetSuite is the best, leading ERP system offering end-to-end business management for several different businesses. It is designed to streamline your inventory, financials, CRM and warehouse management.

Generally, the deployment of a business management solution like ERP is a major process to undertake, but it doesn’t have to be complicated and painful. With adequate planning and proper execution, implementing an enterprise resource platform system should be an enjoyable, smooth process and quickly enhance efficiency across the organization.

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NetSuite Business Management – Best Practices

1. Customer Service and Support Automation

NetSuite has fairly comprehensive solutions for Customer Service Management together with all most important elements certain models of business need such as support tickets, case management, online order statuses, knowledge bases, service requests, question/answer forums and many more. For instance, if you have got over 3-people management, particularly after-sales support in the business, it’s important to consider NetSuite business management solution. Probably, it will save you some amount in the processes of admin and offer you a platform for becoming successful.

2. Back-Office Management for Large Companies

If there are over 50 employees in your company, this business management solutions will be critical when it comes to backend operations often for seamless integration, these include products, inventory, contact management, accounts and more. It might sometimes be relatively clunky, but it can deal with the complexities and delicacies of large companies. Approval limits and routing, operational structures, sales team management and large scale logistics can be managed and reported on so many employees.

3. Streamlined Money Making 

If you are selling so many things on the internet, you will find ecommerce suite for NetSuite has almost all if not all the things that you really need. In addition, it comes with very strong facilities of point-of-sale so you have one tidy package with point-of-sale transactions, back-office transactions, ecommerce, and phone orders moving seamlessly via a single system.

4. Complete Inventory Management

This system handles serialized inventories, warranties and batch numbers and if your business deal with any of these elements and turnover is $200,000, this solution for NetSuite will be very important in helping your business grow faster and stop wasting a lot of time in the details to manage product fulfillment as well as maintenance.

5. Multi-National Capabilities 

If you are operating an international business, NetSuite business management platform for exceeds its close competitors in terms of international reach. This solution has got all of its bases covered, including requirements of global taxation reporting, geographies, multiple currencies, and multiple tax-rates and rules. It also comes with all its boxes ticked so if you are operating globally, you are going to fairly struggle to get through NetSuite.

NetSuite Business Management Best Practices For the ERP Implementation 

a) Set Realistic Expectations for the Implementation of ERP

Enterprise resource platform software is one of the most powerful technologies for NetSuite, which can streamline processes, reduce costs, improve visibility and change the way the enterprise does its business, but this won’t just happen overnight. NetSuite business management solutions encompasses a lot of front-and-back-office systems, including CRM, ecommerce, inventory management, and accounting, which require integration to create a great, seamless experience for the end users.

This takes proper planning and time to successfully execute. In order to accelerate the process of implementation, make sure the project is appropriately scoped and it’s also a good idea to work with a reputable, experienced ERP professional. Typically, the average NetSuite customer is able to implement this kind of business management solution within 3 months.

b) Get Executive Buy-In and Create Consensus around Implementation of ERP

Getting buy-in from organization executives means a lot than just obtaining a signature for investment approval in a business management solution for NetSuite and this is very important and necessary; it means educating leadership regarding what this kinds of implementation is all about to the company.

Enterprise resource platform technology is more than software that can transform your business. This is a good idea that business executives must embrace and support before considering to move forward with any effort of deployment. Frequent communication from these executives regarding changing processes and implementation plans of ERP are very important to helping build excitement and consensus across your organization.

c) Choose the Best ERP Implementation for the Business

Given the variety of functions, which this business management solution encompasses, it comes with multiple types of enterprise resource platform implementations. You can decide to create your own custom ERP system and then program it from bottom – up, though the complexity and cost of undertaking such a big project can render a do-it-yourself method a wrong choice.

d) Focus On Strong Project Management and Staff Resources

In online business management, it’s important to make sure that your organization has all the staff resources right in place to work the through to the completion before initiating any ERP implementation. This seems to be an obvious thing to do, but several organizations start deployment without adequately resourcing it, leading to unhappy and overworked employees. It also results in a less than optimal installation.

Identification of a dedicated project team and a leader for your business management platform will help ensure that your project runs smoothly. For instance, for team members of enterprise resource platform, consider removing or reassigning few of their normal-job duties and responsibilities so they have adequate time to focus on the activity at hand. Try to identify a good team leader with excellent project management skills who will be capable of facilitating team communication, keep the right implementation on schedule and address any arising issues.

Keeping these best practices in mind can help you establish your business operations on the right track. They can also help you keep your deployment on the right track throughout the whole process. Researching the best NetSuite business management solution for your business, setting realistic expectations, providing your employees with support they need, building consensus around your effort can lead to a more effective enterprise resource platform experience.

Brooke Nelson
Brooke Nelson is the Lead Author & Editor of NetSweets. With more than 20,000 customers, NetSuite is a fascinating platform! It is the major player in ERP, CRM, and ecommerce.
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