How to Truly Get NetSuite Training Right

There are calamities that befall an organization in its attempt to train its staff on business software, such as NetSuite. Most companies invest in the product first, then services to deliver the solution, but fail to invest sufficiently in staff training, leaving them with less time and money for employee training. However, an organization can increase their success rate of training by avoiding some of the most common pitfalls.

For managers, the biggest challenge when trying to train employees on a business software like NetSuite is often getting employees to retain the knowledge obtained during the initial training sessions and later apply that knowledge to daily, practical tasks.

So here we provide some tips on how to truly get NetSuite training right.

1.      Properly Evaluate Training to Reflect Process

If your organization is going to use NetSuite for purposes in boosting =productivity and performance, then admins should support key operational processes. In addition, you should be careful about the quality of data you add to the system. At the end of the initial entry-level training, evaluate whether training objectives have been achieved. After training, training managers can take an opportunity to evaluate the effectiveness of the training session. You can ask yourself these questions, “Did participants learn as intended? Can they transfer what they learned to their job? Can they perform specific actions independently? ”

2.      Technological Aids for Continuous Learning

Beyond the initial training session, there should be technological aids to assist in continuous learning and skills development for newer NetSuite users. Technology – as we know it today – has a great impact on employee development. So, managers should encourage their NetSuite users to continue learning on their own, through active participation on social media sites, blogs, forums, and instructional videos. Performance support technology – WalkMe, for example – enables self-guidance integrated into NetSuite to provide guidance to users via direct, live demonstrations, so that they can complete even the most complex tasks on their own. Through WalkMe and similar technologies, learners can reinforce their initial training over the long-run, continuously learning as they perform their jobs. Such hands-on learning is proficient for the average worker or user.


3.      Obtain Employee Feedback

As the training manager, get direct feedback from trainees immediately after the training session and periodically, get to know their personal evaluations of how much information retained from the training, and are currently applying to their jobs. Send out questionnaires, asking if they understood what they were taught, and don’t forget to ask if there are any questions.

4.      Create an Opportunity for the Employee to Apply what s/he Has Learned Quickly

Team managers can immediately reinforce what trainees have learned by getting them to apply the knowledge directly to a task. Immediate application of new skills helps them remember what they have learned.

5.      Continuous Monitoring of Skills

Initial assessment of the success of training through questionnaires is not enough. In addition to direct feedback and immediate application, continuous monitoring of key skills learned, their application and development over time can be helpful. In most cases, the results of training does not manifest immediately, as team managers observe their employees grow over the long-run.

NetSuite administrators and project managers can never go wrong by utilizing these simple tips to get the most out of their NetSuite training. Remember that results may not show immediately, but may manifest over the long-run.

Brooke Nelson is the Lead Author & Editor of NetSweets. With more than 20,000 customers, NetSuite is a fascinating platform! It is the major player in ERP, CRM, and ecommerce.